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REQUIRED accessibility training - 2023 dates
TeamYYC Admin
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REQUIRED accessibility training - 2023 dates

YYC is committed to becoming a barrier-free, inclusive airport for people of all ages and abilities and it’s up to all of us ensure every guest can fully participate in and enjoy the airport experience.

The Accessible Transportation for Persons with Disabilities Regulations (ATPDR), mandated by the Canadian Transportation Agency (CTA), aims to protect the human rights of persons with disabilities and create a barrier-free transportation network. 

All employees must receive important accessibility training. For those who did not meet the deadline of completing training by Jan. 1, 2023, you are required to sign up for a hybrid session OR complete the self-paced, eLearning module on Dayforce Learning (for YYC Crew) or on (for Contracted Employees) by Apr. 1, 2023.


  • YYC Crew and Contract Employees – mandatory


  • Hybrid training sessions will take place on between 9:00 a.m. – 11:30 a.m. on Wednesday, Feb. 22 and Tuesday, Mar. 7.
  • If you choose to complete the e-Learning module, this training will be self-paced.


  • In-person training - Tutor Room
  • Live-streamed via MS Teams
  • On-demand through Dayforce Learning and > Your Community > Training


New employees are required to complete accessibility training within 60 days of the date they assume their functions at YYC. Until this has been completed, an employee will be required to work under the direct supervision of someone who has received the required training. All employees will be required to complete refresher training at least once every three years.

The ATPDR requires that staff have training suitable to the functions of their role:

  • Employees who may interact with the public (not just the travelling public, but the public at large)
  • Participate in decision-making; or
  • Participate in policy and procedure development. Note: *See section 16 (1) of the regulation.

How does this apply to me? Some scenarios could include:

  • A vendor who has a hearing impairment is calling to settle their invoice via phone.
  • A potential employee with dyslexia has difficulties reading the website and needs extra assistance.
  • A potential tenant with a visual impairment requires a verbal description of the space.
  • A guest with a neurological disability is paying for parking and requires extra time or alternative modes of communication.
  • Ottawa Protocol requests meet and greet assistance. However, when the delegate arrives, they require a wheelchair.
  • An ACC tenant has a visitor who calls The Authority due to concerns about the lack of accessible stalls and gets escalated to their local city councillor.
  • To install accessible washrooms or amenities, the Project Advisory Council participates in decision-making to approve construction.
  • A new ULCC is asking their counterparts at The Authority if YYC has a guest-facing accessibility service program.
  • A guest arrives at YYC with a short-term physical disability or injury and stops an employee asking for directions to the InfoCentre.

For more information, read Section 20 (1) of the regulation.

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